Position Summary
Dealertrack Technologies is seeking a friendly and flexible individual for a great part-time (up to 29 hours per week), work from home, Managed Chatter position.
The Managed Chatter will respond to incoming online chat requests from our clients within the automotive industry and their potential customers while working from home.
Additionally, you will be eligible to receive incentive compensation for converted leads that you provide to our clients. Dealertrack will provide you with the initial and on-the-job training you will need to be successful in this role.
You will also be given many opportunities to enhance your customer-service and time management skills through the Managed Chat Team’s online resources.
Primary Duties
Primary Duties
• Responding to multiple simultaneous online chat requests from our clients within the automotive industry and their current/potential customers
• Providing exemplary customer service to our clients and their current/potential customers
• Gather potential customer lead information and route these leads to the appropriate departments so that our clients may successfully follow up with them
• Managing your schedule and keeping track of hours worked
• Providing time sheets on a weekly basis
• Staying up to date on latest client and Chat Team updates and requests through our Managed Chat Team Blog site
• Consistently following the Chat Best Practices guidelines and following instructions to optimize chat leads
• Performing research online to accurately respond to clients’ and customers’ chat requests
• Staying in contact and following up as necessary with the Managed Chat Supervisor via email, Managed Chat Team Blog, or phone during your shifts
• Having a general understanding of our clients’ business needs
Job Requirements
• Providing exemplary customer service to our clients and their current/potential customers
• Gather potential customer lead information and route these leads to the appropriate departments so that our clients may successfully follow up with them
• Managing your schedule and keeping track of hours worked
• Providing time sheets on a weekly basis
• Staying up to date on latest client and Chat Team updates and requests through our Managed Chat Team Blog site
• Consistently following the Chat Best Practices guidelines and following instructions to optimize chat leads
• Performing research online to accurately respond to clients’ and customers’ chat requests
• Staying in contact and following up as necessary with the Managed Chat Supervisor via email, Managed Chat Team Blog, or phone during your shifts
• Having a general understanding of our clients’ business needs
Job Requirements
• High school diploma or equivalent required
• Must possess a personal computer running Windows XP/OS X.4 or greater with broadband internet connection
• Must possess strong Internet Searching skills through, but not limited to, dealership websites, Google, Bing, Edmunds, etc.
• Must possess the ability to type 30 WPM
• Must possess excellent oral and written communication skills in order to effectively communicate with all levels of management, team members, vendors, clients, etc.
• Must possess strong interpersonal skills
• Must possess strong time-management and organizational skills
• Must have the ability to work well under pressure within a fast-paced online environment and multiple simultaneous chat requests
• Basic automotive industry knowledge strongly preferred, but not required
• Previous call center and/or customer service experience strongly preferred, but not required
• Some college coursework preferred, but not required
Schedule
• Must possess a personal computer running Windows XP/OS X.4 or greater with broadband internet connection
• Must possess strong Internet Searching skills through, but not limited to, dealership websites, Google, Bing, Edmunds, etc.
• Must possess the ability to type 30 WPM
• Must possess excellent oral and written communication skills in order to effectively communicate with all levels of management, team members, vendors, clients, etc.
• Must possess strong interpersonal skills
• Must possess strong time-management and organizational skills
• Must have the ability to work well under pressure within a fast-paced online environment and multiple simultaneous chat requests
• Basic automotive industry knowledge strongly preferred, but not required
• Previous call center and/or customer service experience strongly preferred, but not required
• Some college coursework preferred, but not required
Schedule
The Managed Chat Team serves our clients 24/7 to respond to potential/current customers’ chat requests. The Managed Chat Team supervisor will provide you with a shift schedule that may fluctuate/vary. Part-time hours can vary up to 30 hours per week, according to the Managed Chatter’s availability.
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